FAQs

What is your working schedule?
Our office hours are 10:00 am until 5:30 p.m., Monday through Friday.

How can I make an appointment?
You may call our office anytime at 5523-3615 or 5669-3435 to schedule an appointment. If we do not answer the phone, please leave a voicemail message. Or you may request an appointment online.

What if I need to cancel an appointment? Will I be charged?
Should you need to make any changes to an existing appointment, we ask for 48 hours notice if possible. This advance notice will enable us to accommodate another patient in need of care, and there will be no charge.

What do I do if I have an emergency when the office is closed?
Dr. Fuentes can be easily located after working hours. You may send a message to his Skytel pager either by phone or via the Internet. Either way, you can be sure he will call back!

• Skytel via Internet
  It is very easy and convenient to send your Skytel message via the Internet. First, enter the 7-digit PIN (5589510) in the Pin field. Then write your message in the Mensaje field. To send your message, simply click on Enviar.
  
  
• Skytel via Phone
  To leave a message by phone, call 5227-7979. A live receptionist will answer. Provide the 7-digit PIN (5589510) and leave your message.

Do you have any special offers for patients?
Yes we do. We have two limited offers, one for existing patients and the other for new patients.

What kind of needles will you use in my mouth?
We only use disposable needles, facemasks, cups and latex gloves for your protection.

What about sterilization?
We sterilize all the instruments used with every patient and then store it in cold sterilization liquid until needed once again.